Welcome to Balsall Common & Meriden Group Practice
Cervical Screening (Smear Tests)
We are now making appointments for smear tests please contact reception.
Dr Susan Barratt
Dr Barratt retired from the Practice on Thursday 14th May 2020.
Everyone at the Practice wishes her a long and happy retirement after over 20 years services to patients at the Balsall Common and Meriden Group Practice
CHANGES TO HOW YOU ACCESS YOUR GP SERVICES
Due to the current Coronavirus (COVID-19) situation, the way you access your GP practice has changed.
You must now telephone your GP practice – DO NOT attend in person.
Your GP practice will then arrange the best care for you depending on your need. This will likely be a phone call or video call.
If you do need to see a doctor face-to-face, then this will be arranged for you and it may be in a different location.
Alternatively, use the online NHS 111 service or call NHS 111.
We want to reassure you that your GP practice is still here to look after you and your family.
IF YOU HAVE SYMPTOMS OF CORONAVIRUS INFECTION (COVID-19)
Stay at home and do not leave your house for 7 days from when your symptoms started. This will help protect others in your community whilst you are infectious. You should:
- plan ahead and ask others for help to ensure that you can successfully stay at home
- ask your employer, friends and family to help you to get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
- sleep alone, if that is possible
- wash your hands regularly for 20 seconds, each time using soap and water
- stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
You do not need to contact your GP Practice or call NHS111 to go into self-isolation.
You will need to self-isolate for 7 days. After 7 days:
· If you do not have a high temperature, you do not need to self-isolate;
· If you still have a high temperature, keep self-isolating until your temperature returns to normal.
If your symptoms worsen during home isolation or are no better after 7 days contact online/call the NHS 111 service.
If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak a short sentence, dial NHS 111 or 999 immediately.
If you need any other medical help, or advice, please contact your GP surgery between the hours of 8:30am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.
BALSALL COMMON AND BERKSWELL COMMUNITY HELP
ARE HERE TO HELP YOU!
Volunteers are ready to
• Collect and drop off shopping
• Collect and drop off medicine
• Be available for a chat
• Perform other tasks within reason
Contact us if you or your family need help during isolation at home and we will get someone to you
07515 570 887
bccommunityhelp@gmail.com
If you can help as a volunteer please also contact us
MERIDEN PATIENTS SELF ISOLATING - DO YOU NEED HELP
Please contact - The Community Emergency Action Team on:
07483371204
The phone line will be operating 8am to 8pm
This does not replace the usual emergency services number - Please call 101/999 in these circumstances
They can link you with a volunteer from the community who can:
Pick up prescriptions, basic shopping, post mail or provide a friendly phone call
ONLINE APPOINTMENTS
In view of the Corona Virus situation online appointments have been suspended at present
New Patient Registrations - Proof of ID and Address
All patient registering at the practice now have to provide Proof of ID and Proof of Address before their registration is accepted by the Practice
More information is detailed in "How Do I" - "Register With the Practice"
Early Appointments now available at Balsall Common and Meriden Surgeries
We now have early morning appointments a
Balsall Common - Tuesday 7.00am to 8.00am
Meriden - Thursday 7.00am to 8.00am
Please ask at reception
If you are unable to attend your appointment please help the surgery reduce wasted appointments by cancelling your appointment
You can cancel your appointment by using the following methods;
Ø By telephoning Balsall Common Surgery 01676935000 or Meriden Surgery 01676 522706
Ø By secure email to solccg.bccancelappointments @nhs.net
Ø Face to Face at Reception
Ø In Writing
Ø Via our website www.balsallcommongrouppractice.co.uk using the on line services or practice message
Please give other patients the opportunity to use your appointment if you cannot attend
Sick Note Requests
If you require a sick note please make a telephone consultation appointment with your usual doctor to discuss this. If you have recently attended hospital (which is the reason for the sick note) to be issued the hospital should give you a sick note for the expected duration you will be away from work following the procedure, on this occasion you should contact the hospital for your sick note.
Clinical Questions or Enquiries via email
We are unable to respond to clinical questions / enquiries via email. Please make a telephone consultation with a doctor to discuss your question / enquiry.
Secretaries Answerphone - Prescription and Sick Note Enquiries or Requests
Prescription and Sick Note enquiries or requests should not be left of the secretaries answerphone. From 6 3 2018 any requests left on the secretaries answerphone will NOT be actioned. This is also detailed on the secretaries answerphone message
Text Messaging - Mobile Numbers
**We are now operating a text message reminder service; please ensure your mobile number is correct and up to date on your medical records. Please speak to Reception or email balsallcommon.practice@nhs.net with your name, date of birth and mobile number to add it to your records.**
Cancelling Your Appointments
To quickly cancel an appointment you can send an email to:
solccg.bccancelappointments@nhs.net or telephone your surgery
Email Your Prescription Requests
Presciption requests can now be sent to the practice using the following email address:
bcm.prescriptionrequest@nhs.net
If you have any queries or comments about the Website please contact the practice at balsallcommon.practice@nhs.net