Latest Practice Newsletter
Please click on file below to access the latest Practice newsletter
Balsall Common and Meriden Group Practice Newsletter May 2019.docx
Practice Telephone System - Issues April/May 2019
Apology Purecloud Solutions
We recently had a number of issues with the telephone systems at both the Balsall Common and Meriden Surgeries when our telephone platform was updated on 11/12th April 2019. Click on the file below to read an apology letter from Purecloud Solutions
Apology Purecloud 3 5 19.pdf
General Practice Forward View - Dr Richard Horsley April 2019
Please read the article written by Dr Horsley about changes to general practice.
This can be found in Additional Information.
YOUR HELP IS URGENTLY NEEDED – LOST APPOINTMENTS
In January / February / March 2019 we lost the following appointments because patients did not attend and failed to cancel their appointment:
|
|
Number of Appointments
|
Time Lost Minutes
|
|
Blood Tests
|
37
|
219
|
|
Asthma
|
13
|
260
|
|
Minor Op
|
3
|
60
|
|
Diabetic
|
3
|
120
|
|
COPD
|
4
|
120
|
|
Urgent
|
62
|
650
|
|
Travel
|
0
|
0
|
|
Pre Book
|
89
|
880
|
|
Nurses
|
58
|
450
|
|
24 Hour BP Monitor
|
4
|
60
|
If you are unable to attend your appointment please help the surgery reduce wasted appointments by cancelling your appointment
You can cancel your appointment by using the following methods;
Ø By telephoning Balsall Common Surgery 01676935000 or Meriden Surgery 01676 522706
Ø By secure email to solccg.bccancelappointments @nhs.net
Ø Face to Face at Reception
Ø In Writing
Ø Via our website www.balsallcommongrouppractice.co.uk using the on line services or practice message
Please give other patients the opportunity to use your appointment if you cannot attend
Evening and weekend appointments available from October 2018
GP, nurse and healthcare appointments are now available at Knowle Surgery Hub for patients at the Balsall Common and Meriden Surgeries.
Knowle Surgery is situated 1500 Warwick Road, Knowle, Solihull, B93 9LE
The Knowle Surgery has parking and is on bus routes 88 and S3.
Appointments for this service can be made through our own GP surgery reception
Extended hours:
Monday-Friday: 6.30-8pm
Saturday and Sunday: 8-11am
CARE QUALITY COMMISSION FINAL REPORT RATINGS MAY 2018
Overall rating for this service Good –––
Are services safe? Good –––
Are services effective? Good –––
Are services caring? Good –––
Are services responsive to people’s needs? Good –––
Are services well-led? Good –––
Details of the full report can be found in "Additional Information" "Care Quality Commission"
Your Care Connected
This alllows healthcare professionals to view information from your GP record will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays. Sharing your medical records could save your life - All patient aged over 15years 11 months will be receiving a letter detailing this service. More information can be found on the website under "Additional Information - Your Care Connected"
Sick Note Requests
If you require a sick note please make a telephone consultation appointment with your usual doctor to discuss this. If you have recently attended hospital (which is the reason for the sick note) to be issued the hospital should give you a sick note for the expected duration you will be away from work following the procedure, on this occasion you should contact the hospital for your sick note.
Clinical Questions or Enquiries via email
We are unable to respond to clinical questions / enquiries via email. Please make a telephone consultation with a doctor to discuss your question / enquiry.
Secretaries Answerphone - Prescription and Sick Note Enquiries or Requests
Prescription and Sick Note enquiries or requests should not be left of the secretaries answerphone. From 6 3 2018 any requests left on the secretaries answerphone will NOT be actioned. This is also detailed on the secretaries answerphone message
Text Messaging - Mobile Numbers
**We are now operating a text message reminder service; please ensure your mobile number is correct and up to date on your medical records. Please speak to Reception or email balsallcommon.practice@nhs.net with your name, date of birth and mobile number to add it to your records.**
Cancelling Your Appointments
To quickly cancel an appointment you can send an email to:
solccg.bccancelappointments@nhs.net or telephone your surgery
Email Your Prescription Requests
Presciption requests can now be sent to the practice using the following email address:
bcm.prescriptionrequest@nhs.net
If you have any queries or comments about the Website please contact the practice at balsallcommon.practice@nhs.net or telephone 01676 935 000