CARE QUALITY COMMISSION FINAL REPORT RATINGS MAY 2018
Overall rating for this service Good –––
Are services safe? Good –––
Are services effective? Good –––
Are services caring? Good –––
Are services responsive to people’s needs? Good –––
Are services well-led? Good –––
Details of the full report can be found in "Additional Information" "Care Quality Commission"
YOUR CARE CONNECTED
This alllows healthcare professionals to view information from your GP record will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays. Sharing your medical records could save your life - All patient aged over 15years 11 months will be receiving a letter detailing this service. More information can be found on the website under "Additional Information - Your Care Connected"
Sick Note Requests
If you require a sick note please make a telephone consultation appointment with your usual doctor to discuss this. If you have recently attended hospital (which is the reason for the sick note) to be issued the hospital should give you a sick note for the expected duration you will be away from work following the procedure, on this occasion you should contact the hospital for your sick note.
Clinical Questions or Enquiries via email
We are unable to respond to clinical questions / enquiries via email. Please make a telephone consultation with a doctor to discuss your question / enquiry.
Secretaries Answerphone - Prescription and Sick Note Enquiries or Requests
Prescription and Sick Note enquiries or requests should not be left of the secretaries answerphone. From 6 3 2018 any requests left on the secretaries answerphone will NOT be actioned. This is also detailed on the secretaries answerphone message
Text Messaging - Mobile Numbers
**We are now operating a text message reminder service; please ensure your mobile number is correct and up to date on your medical records. Please speak to Reception or email balsallcommon.practice@nhs.net with your name, date of birth and mobile number to add it to your records.**
Cancelling Your Appointments
To quickly cancel an appointment you can send an email to:
solccg.bccancelappointments@nhs.net or telephone your surgery
Email Your Prescription Requests
PRESCRIPTION REQUESTS CAN NOW BE SENT TO THE PRACTICE USING THE FOLLOWING EMAIL ADDRESS
bcm.prescriptionrequest@nhs.net
If you have any queries or comments about the Website please contact the practice at balsallcommon.practice@nhs.net or telephone 01676 935 000
The website is regularly updated by Joanne Hope