CHANGES TO OUR APPOINTMENTS
We are now increasing the availability of face to face appointments that are available within the Balsall Common and Meriden Surgeries, these changes are currently being made.
We kindly request Patients requiring an appointment continue to contact the Surgery via TELEPHONE for all appointment bookings.
Routine, 10-Minute Appointments
In a 10-minute appointment booked with a doctor there is only sufficient time to discuss ONE medical problem. Please do not present with two, three or more problems to be dealt with in a single appointment. If more time is needed please book another or longer appointment.
Urgent Cases
These will be seen the same day. It may not be possible, however, to see the doctor of your choice.
Children Under The Age Of 14
They should always be accompanied by a parent or guardian unless prior permission has been gained from the doctor.
Doctors Appointments - Changes to the Booking System
Having received comments from patients and staff we have decided to simplify the way in which doctor's appointments can be booked, with the exception of a few protected appointments in each surgery, all doctor's appointments will be bookable approximately 6 weeks in advance.
Once all of the PRE BOOKABLE appointments have been booked a number of appointments will be protected for release on the day of the surgery for patients who require a same day/urgent appointment. For morning surgeries these will be released at 8.00am and afternoon surgeries these will be released at 2.00pm.
We would advise patients that if their first choice of appointment is not available they should book the first available appointment they can attend, and then, if they wish, contact the surgery again to see if an earlier appointment has become available, remembering to cancel any unwanted appointments.
We also offer telephone consultations, these can be requested by telephoning the relevant surgery - please note that if there are no telephone appointments left on that particular day you may be booked in within the next few days
We try our upmost to meet the needs of the patients with the resources we have available to us. We hope this change to the way we book appointments will make the system easier for both patients and reception staff.